# Chatway vs Kiedi: which to pick

> Chatway vs Kiedi: compare pricing, platforms, categories, launch weeks, upvotes, awards and founders side by side on ProductsFarm, with notes on which to pick.

Canonical: https://productsfarm.com/compare/chatway-vs-kiedi
Last updated: 2026-11-06

|  | [Chatway](https://productsfarm.com/product/chatway) | [Kiedi](https://productsfarm.com/product/kiedi) |
| --- | --- | --- |
| What it is | Live chat and AI support agent for websites and messaging channels | AI chatbot for your website, trained on your pages and documents |
| Pricing | Freemium | Paid |
| Platforms | iOS, Android, API, Web | Web |
| Categories | Customer support, AI, Communication | AI, Customer support |
| Made for | website owners, small businesses, customer support teams | e-commerce stores, hotels and restaurants, web agencies |
| Built with | - | [Next.js](https://productsfarm.com/tech-stack/nextjs), [React](https://productsfarm.com/tech-stack/react), [Vercel](https://productsfarm.com/tech-stack/vercel), [Tailwind CSS](https://productsfarm.com/tech-stack/tailwind-css), [Sentry](https://productsfarm.com/tech-stack/sentry) |
| Upvotes | 0 | 0 |
| Website | [chatway.app](https://chatway.app/) | [kiedi.me](https://www.kiedi.me/) |

## About Chatway

Chatway brings live chat and AI-powered customer support into one shared inbox for website chat, WhatsApp, Instagram, Messenger and email. Teams can reply from the web, iOS or Android app, route conversations, share private notes and use canned responses.

Its AI Support Agent learns from your website and knowledge base to answer questions around the clock and hand conversations to your team when needed. Real-time translation, automation workflows and post-chat surveys help teams manage support across languages and channels.

Chatway integrates with Shopify and WooCommerce, with customer, product, cart and order information available during conversations. MCP, a REST API and webhooks let businesses connect their own AI agents and tools. A free forever plan is available, with paid plans for additional needs.

## About Kiedi

Kiedi is a web-based AI chatbot that answers visitors' questions using the pages of your website and the documents you upload. Enter your site address, add PDF, Word, TXT or Markdown files, then customize the bot's name, colors and welcome message before installing a single line of code.

Answers come only from your content, with sources cited, and the bot says when information is missing instead of guessing. A dashboard shows the questions visitors ask, and some plans add lead capture with email notifications or integrations such as WhatsApp and Calendly. The snippet works with WordPress, Shopify, Wix, Webflow and plain HTML sites.

It is built for online shops, hotels, restaurants, professional studios and web agencies that manage several client sites. Plans are billed monthly or yearly, starting at 29 euros per month before VAT, and the company states it is GDPR compliant.

## Related

- [Chatway](https://productsfarm.com/product/chatway)
- [Kiedi](https://productsfarm.com/product/kiedi)
- [More comparisons](https://productsfarm.com/compare)