# Chatway vs Pulseri: which to pick

> Chatway vs Pulseri: compare pricing, platforms, categories, launch weeks, upvotes, awards and makers side by side on ProductsFarm, with notes on which to pick.

Canonical: https://productsfarm.com/compare/chatway-vs-pulseri
Last updated: 2026-11-06

|  | [Chatway](https://productsfarm.com/product/chatway) | [Pulseri](https://productsfarm.com/product/pulseri) |
| --- | --- | --- |
| What it is | Live chat and AI support agent for websites and messaging channels | Customer and employee surveys for small SaaS teams |
| Pricing | Freemium | Paid |
| Platforms | iOS, Android, API, Web | API, Web |
| Categories | Customer support, AI, Communication | Customer support, Analytics |
| Made for | website owners, small businesses, customer support teams | customer success teams, product teams, small businesses |
| Built with | - | [Nuxt](https://productsfarm.com/tech-stack/nuxt), [Vue](https://productsfarm.com/tech-stack/vue), [Laravel](https://productsfarm.com/tech-stack/laravel), [Cloudflare](https://productsfarm.com/tech-stack/cloudflare), [Tailwind CSS](https://productsfarm.com/tech-stack/tailwind-css) |
| Upvotes | 0 | 0 |
| Website | [chatway.app](https://chatway.app/) | [pulseri.com](https://www.pulseri.com/) |

## About Chatway

Chatway brings live chat and AI-powered customer support into one shared inbox for website chat, WhatsApp, Instagram, Messenger and email. Teams can reply from the web, iOS or Android app, route conversations, share private notes and use canned responses.

Its AI Support Agent learns from your website and knowledge base to answer questions around the clock and hand conversations to your team when needed. Real-time translation, automation workflows and post-chat surveys help teams manage support across languages and channels.

Chatway integrates with Shopify and WooCommerce, with customer, product, cart and order information available during conversations. MCP, a REST API and webhooks let businesses connect their own AI agents and tools. A free forever plan is available, with paid plans for additional needs.

## About Pulseri

Pulseri is a survey platform for small SaaS teams and agencies. It sends NPS, CSAT and CES surveys to customers, and eNPS and ESAT surveys to employees, on a schedule or when something happens in your product, such as a closed support ticket or a paid invoice.

Teams send people and traits from their own app with a JavaScript SDK or REST API, then build segments with a visual filter, so no CRM is needed. Surveys arrive by email or appear in the product through an embeddable widget. Built-in cooldowns and send caps stop the same person being surveyed too often.

When a score falls below a threshold you set, Pulseri alerts your team in Slack, Microsoft Teams or a webhook. Comments are tagged with sentiment and themes, and a weekly digest summarises what changed.

Plans start at 49 euros a month, flat, with no per-response fees. Starter, Growth and Business include a 14-day trial, and Enterprise is available by contract.

## Related

- [Chatway](https://productsfarm.com/product/chatway)
- [Pulseri](https://productsfarm.com/product/pulseri)
- [More comparisons](https://productsfarm.com/compare)