# Chatway vs Waani: which to pick

> Chatway vs Waani: compare pricing, platforms, categories, launch weeks, upvotes, awards and founders side by side on ProductsFarm, with notes on which to pick.

Canonical: https://productsfarm.com/compare/chatway-vs-waani
Last updated: 2026-11-07

|  | [Chatway](https://productsfarm.com/product/chatway) | [Waani](https://productsfarm.com/product/waani) |
| --- | --- | --- |
| What it is | Live chat and AI support agent for websites and messaging channels | WhatsApp automation for businesses, set up and run for you on your own number |
| Pricing | Freemium | Paid |
| Platforms | iOS, Android, API, Web | Web, API |
| Categories | Customer support, AI, Communication | Communication, Marketing, Customer support |
| Made for | website owners, small businesses, customer support teams | small businesses, sales teams, webinar hosts |
| Built with | - | [Next.js](https://productsfarm.com/tech-stack/nextjs), [React](https://productsfarm.com/tech-stack/react), [Vercel](https://productsfarm.com/tech-stack/vercel), [Google Analytics](https://productsfarm.com/tech-stack/google-analytics), [Tailwind CSS](https://productsfarm.com/tech-stack/tailwind-css), [Sentry](https://productsfarm.com/tech-stack/sentry) |
| Upvotes | 0 | 0 |
| Website | [chatway.app](https://chatway.app/) | [getwaani.com](https://getwaani.com/) |

## About Chatway

Chatway brings live chat and AI-powered customer support into one shared inbox for website chat, WhatsApp, Instagram, Messenger and email. Teams can reply from the web, iOS or Android app, route conversations, share private notes and use canned responses.

Its AI Support Agent learns from your website and knowledge base to answer questions around the clock and hand conversations to your team when needed. Real-time translation, automation workflows and post-chat surveys help teams manage support across languages and channels.

Chatway integrates with Shopify and WooCommerce, with customer, product, cart and order information available during conversations. MCP, a REST API and webhooks let businesses connect their own AI agents and tools. A free forever plan is available, with paid plans for additional needs.

## About Waani

Waani is a WhatsApp automation service for businesses. It runs on the official WhatsApp Business API and connects to your own WhatsApp number. The team sets up reminders, broadcasts and a shared team inbox, and can also move templates, contacts, auto-replies and reminders over from another tool. Waani also works with forms, sheets and webhooks, and it sends an alert to your own WhatsApp when a customer has been waiting 10 minutes without a reply or when a large share of your messages fail, with Meta's reason shown for each failed message.

You can keep using the WhatsApp Business app on your phone while Waani runs on the same number, through Meta's coexistence feature. Billing is monthly with no minimum term. You pay WhatsApp's message charges to Meta directly on your own card, and Waani adds nothing on top. Contacts and chats can be exported at any time on every plan.

The product is aimed at businesses that want a named person to answer when something goes wrong, including teams that run webinars or workshops and need reminders and replays. Two plans are offered: a do-it-yourself plan for teams who want to build their own flows, and a done-for-you plan where Waani sets up and runs the flows and a named account owner is available on WhatsApp.

## Related

- [Chatway](https://productsfarm.com/product/chatway)
- [Waani](https://productsfarm.com/product/waani)
- [More comparisons](https://productsfarm.com/compare)