# GainTrace vs Pulseri: which to pick

> GainTrace vs Pulseri: pricing, platforms, launches, upvotes and makers side by side on ProductsFarm, with notes on which to pick.

Canonical: https://productsfarm.com/compare/gaintrace-vs-pulseri
Last updated: 2026-11-05

|  | [GainTrace](https://productsfarm.com/product/gaintrace) | [Pulseri](https://productsfarm.com/product/pulseri) |
| --- | --- | --- |
| What it is | Customer health scores that flag churn risk early for SaaS customer success | Customer and employee surveys for small SaaS teams |
| Pricing | Freemium | Paid |
| Platforms | Web | API, Web |
| Categories | Analytics, Sales and CRM, Customer support | Customer support, Analytics |
| Made for | saas companies, customer success teams, revenue leaders | customer success teams, product teams, small businesses |
| Built with | [Next.js](https://productsfarm.com/tech-stack/nextjs), [React](https://productsfarm.com/tech-stack/react), [Cloudflare](https://productsfarm.com/tech-stack/cloudflare), [Google Tag Manager](https://productsfarm.com/tech-stack/google-tag-manager), [Tailwind CSS](https://productsfarm.com/tech-stack/tailwind-css) | [Nuxt](https://productsfarm.com/tech-stack/nuxt), [Vue](https://productsfarm.com/tech-stack/vue), [Laravel](https://productsfarm.com/tech-stack/laravel), [Cloudflare](https://productsfarm.com/tech-stack/cloudflare), [Tailwind CSS](https://productsfarm.com/tech-stack/tailwind-css) |
| Upvotes | 0 | 0 |
| Website | [gaintrace.com](https://gaintrace.com/) | [pulseri.com](https://www.pulseri.com/) |

## About GainTrace

GainTrace is customer success software for SaaS companies. It pulls signals from tools such as Salesforce, HubSpot, Stripe, Intercom, Mixpanel and Slack into one customer timeline, then produces a health score for every account. Each score can be explained signal by signal, so a team can see why an account is marked at risk while there is still time to act.

The product includes Trace AI, which monitors product usage, billing and support data and highlights which accounts need attention. Automations and playbooks can trigger follow-up steps when adoption drops, onboarding stalls, expansion signals appear or renewal risk rises. Surveys and NPS are included in the plan.

It is aimed at customer success managers and revenue leaders at SaaS businesses who want to reduce churn and improve net revenue retention without hiring a dedicated operations person to run the tool. Setup is self-serve, and a free plan covers up to 25 companies.

## About Pulseri

Pulseri is a survey platform for small SaaS teams and agencies. It sends NPS, CSAT and CES surveys to customers, and eNPS and ESAT surveys to employees, on a schedule or when something happens in your product, such as a closed support ticket or a paid invoice.

Teams send people and traits from their own app with a JavaScript SDK or REST API, then build segments with a visual filter, so no CRM is needed. Surveys arrive by email or appear in the product through an embeddable widget. Built-in cooldowns and send caps stop the same person being surveyed too often.

When a score falls below a threshold you set, Pulseri alerts your team in Slack, Microsoft Teams or a webhook. Comments are tagged with sentiment and themes, and a weekly digest summarises what changed.

Plans start at 49 euros a month, flat, with no per-response fees. Starter, Growth and Business include a 14-day trial, and Enterprise is available by contract.

## Related

- [GainTrace](https://productsfarm.com/product/gaintrace)
- [Pulseri](https://productsfarm.com/product/pulseri)
- [More comparisons](https://productsfarm.com/compare)