# Chatway

> Live chat and AI support agent for websites and messaging channels

Canonical: https://productsfarm.com/product/chatway
Last updated: 2026-11-06

Chatway brings live chat and AI-powered customer support into one shared inbox for website chat, WhatsApp, Instagram, Messenger and email. Teams can reply from the web, iOS or Android app, route conversations, share private notes and use canned responses.

Its AI Support Agent learns from your website and knowledge base to answer questions around the clock and hand conversations to your team when needed. Real-time translation, automation workflows and post-chat surveys help teams manage support across languages and channels.

Chatway integrates with Shopify and WooCommerce, with customer, product, cart and order information available during conversations. MCP, a REST API and webhooks let businesses connect their own AI agents and tools. A free forever plan is available, with paid plans for additional needs.

## Facts

- Website: https://chatway.app/
- Categories: [Customer support](https://productsfarm.com/c/customer-support), [AI](https://productsfarm.com/c/ai), [Communication](https://productsfarm.com/c/communication)
- Pricing: Freemium
- Platforms: iOS, Android, API, Web
- Made for: website owners, small businesses, customer support teams
- Made by: [makere174f4](https://productsfarm.com/u/makere174f4)
- Elsewhere: [X](https://x.com/Chatwayapp), [Facebook](https://www.facebook.com/chatwayapp)

## On ProductsFarm

- Launched in Week 51 · Dec 14–20, 2026