GainTrace

GainTrace is customer success software for SaaS companies. It pulls signals from tools such as Salesforce, HubSpot, Stripe, Intercom, Mixpanel and Slack into one customer timeline, then produces a health score for every account. Each score can be explained signal by signal, so a team can see why an account is marked at risk while there is still time to act.

The product includes Trace AI, which monitors product usage, billing and support data and highlights which accounts need attention. Automations and playbooks can trigger follow-up steps when adoption drops, onboarding stalls, expansion signals appear or renewal risk rises. Surveys and NPS are included in the plan.

It is aimed at customer success managers and revenue leaders at SaaS businesses who want to reduce churn and improve net revenue retention without hiring a dedicated operations person to run the tool. Setup is self-serve, and a free plan covers up to 25 companies.